Refund Policy

Introduction

At CS Gaming Hub, we strive to ensure complete customer satisfaction with every purchase. We understand that situations may arise where you need to request a refund. This policy outlines the conditions under which we issue refunds and the process for requesting one.

Please read this refund policy carefully before making a purchase. By purchasing products from CS Gaming Hub, you agree to the terms of this refund policy.

Digital Nature of Products

CS Gaming Hub primarily sells digital goods (CS2 skins) that are delivered electronically to your game account. Due to the digital nature of our products and the instant delivery system, our refund policy is more restrictive than for physical goods.

Once a digital item has been delivered to your game account, it is considered "used" and generally cannot be returned or exchanged. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.

Conditions for Refunds

We may issue refunds under the following circumstances:

• Non-Delivery of Product: If you do not receive your purchased item within 24 hours of payment confirmation, you are eligible for a full refund.
• Incorrect Item Delivery: If you receive an item different from what you ordered (wrong skin, condition, pattern, or float value), you may be eligible for a refund or replacement.
• Technical Issues: If a technical issue on our end prevents the proper delivery or use of your purchased item, you may be eligible for a refund.
• Duplicate Purchase: If you accidentally purchase the same item twice in a short time period, we may refund the duplicate purchase at our discretion.
• Unauthorized Purchase: If you can provide evidence that the purchase was made without your authorization, we will investigate and may issue a refund.

Please note that the following situations are generally not eligible for refunds:

• Change of mind or buyer's remorse after delivery
• Price fluctuations in the market after purchase
• Claims made after the skin has been traded away or transferred to another account
• Issues caused by providing incorrect delivery information
• Purchases made more than 14 days ago

Refund Processing Time

Refund requests are typically processed within 1-3 business days from the date of approval. Once processed, it may take an additional 3-10 business days for the refund to appear in your account, depending on your payment method and financial institution.

• Credit/Debit Card Refunds: 5-10 business days
• PayPal Refunds: 1-3 business days
• Cryptocurrency Refunds: 1-5 business days

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team within 14 days of purchase by emailing support@csgaminghub.com with the subject line "Refund Request"
2. Include the following information in your request:
   • Your order number
   • Date of purchase
   • Item(s) for which you are requesting a refund
   • Reason for the refund request
   • Any supporting documentation or screenshots
3. Our support team will review your request and respond within 48 hours
4. If your refund request is approved, we will process the refund to your original payment method

Alternatively, you can contact us by phone at +44 7417 751163 during our business hours for assistance with your refund request.

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Cryptocurrency payments will be refunded in the same cryptocurrency to the wallet address you provide

In some cases, we may offer store credit as an alternative to a monetary refund, especially for partial refunds or as a goodwill gesture.

Exceptions to the Refund Policy

Certain special promotions, sales, or limited-time offers may have different refund terms. These special terms will be clearly stated at the time of purchase.

For items purchased as part of a bundle or package, we may only issue partial refunds if only some items in the bundle are eligible for a refund.

In cases of suspected fraud or abuse of our refund policy, we reserve the right to refuse future purchases and refund requests from the customer.

Cancellations Before Delivery

If you wish to cancel your order before the digital item has been delivered to your game account, please contact our customer support team immediately. We may be able to cancel the order and issue a full refund, provided the delivery process has not yet begun.

Due to our instant delivery system, the window for cancellations is very brief. Once the delivery process has started, the order may not be eligible for cancellation.

Product Quality Guarantee

We stand behind the quality of our products. All CS2 skins sold on CS Gaming Hub are guaranteed to match the description, including the specified exterior quality, float value, and pattern (where applicable).

If you believe that the item you received does not match the description provided on our website, please contact our support team within 24 hours of delivery with detailed information and screenshots demonstrating the discrepancy.

Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at: